Shipping Policy
Effective Date: January 17, 2025

At NivoGuard Car, we are committed to providing fast and reliable shipping services to ensure you receive your products in a timely manner. This Shipping Policy outlines the terms and conditions regarding shipping, delivery times, and shipping fees for orders placed through our website nivoguardcar.net.

By placing an order with us, you agree to the terms outlined in this Shipping Policy.

1. Order Processing

  • Processing Time: All orders are processed within 1–3 business days. Orders placed on weekends or holidays will be processed on the next business day.
  • Order Confirmation: After you place your order, you will receive an order confirmation email with the details of your purchase. Once your order is processed and ready to ship, you will receive a shipping confirmation email with tracking information.

2. Shipping Methods and Delivery Times

We offer the following shipping methods, with delivery times based on the destination and shipping method selected at checkout:

  • Standard Shipping: Estimated delivery time is between 5-7 business days.
  • Expedited Shipping: Estimated delivery time is between 2-3 business days.
  • Overnight Shipping: Estimated delivery time is 1 business day for orders placed before 12:00 PM PST (excluding weekends and holidays).

Please note: Delivery times are estimates and may vary depending on the carrier and any unforeseen delays, such as weather or holidays.

3. Shipping Fees

  • Domestic Orders: Shipping fees for domestic orders within the United States are calculated based on the shipping method and delivery address. The exact shipping cost will be displayed during checkout before you complete your order.
  • Free Shipping: From time to time, we may offer free shipping promotions. If available, the conditions of the promotion (such as a minimum purchase amount) will be displayed during checkout.
  • International Orders: For international shipments, shipping costs will be calculated at checkout based on the destination. Customs duties, taxes, and any additional fees imposed by the destination country are the responsibility of the customer.

4. Shipping Restrictions

  • P.O. Box Addresses: We currently do not ship to P.O. Box addresses.
  • International Shipping: We offer international shipping to [list of countries or regions]. If your country is not listed during checkout, please contact us to inquire about shipping options.
  • Restricted Items: Certain products may be restricted for shipment to specific regions or countries due to local laws, regulations, or shipping carrier limitations.

5. Order Tracking

Once your order has been shipped, we will send you a tracking number via email. You can use this tracking number to track the status of your shipment. You can also track your order directly through the carrier’s website.

6. Delivery Issues

  • Lost or Damaged Packages: If your package is lost or damaged in transit, please contact us immediately at info@nivoguardcar.net. We will work with the carrier to resolve the issue and provide a solution, whether it be a replacement or refund, depending on the circumstances.
  • Delivery Delays: While we strive to ensure timely delivery, factors such as weather, natural disasters, and high seasonal demand may cause delays. Please check the tracking information for updates. If your delivery is significantly delayed, please contact us for assistance.

7. Address Accuracy

  • Please ensure that your shipping address is correct and complete at the time of checkout. We are not responsible for delays or additional shipping fees caused by incorrect or incomplete address information.
  • If your package is returned to us due to an incorrect address, we will contact you to verify your address. Additional shipping charges may apply for reshipping.

8. Shipping Insurance

  • All domestic shipments are insured for the full value of the order. If your package is lost or damaged, we will assist you in filing a claim with the carrier.
  • For international orders, shipping insurance may not be available. Please check with your shipping carrier for details on international insurance coverage.

9. Changes to Shipping Policy

NivoGuard Car reserves the right to update or modify this Shipping Policy at any time. Any changes will be reflected on this page with an updated Effective Date. Please check this page periodically for updates.

10. Contact Us

If you have any questions or concerns about our shipping policy, please do not hesitate to contact us:

  • Email: info@nivoguardcar.net
  • Phone: +1 323-712-9251
  • Address: 4497 Southside Lane, Irvine, California, United States