Sales Policy
Effective Date: January 17, 2025

At NivoGuard Car, we aim to provide high-quality products and excellent customer service. This Sales Policy outlines the terms and conditions governing the sale of products through our website nivoguardcar.net. By purchasing from us, you agree to the following terms.

1. Product Availability

  • All products listed on our website are subject to availability. While we strive to ensure that stock levels are accurately reflected, there may be instances where a product is out of stock or unavailable.
  • In case a product you ordered becomes unavailable after your purchase, we will notify you immediately and offer either a full refund or a replacement option, depending on your preference.

2. Pricing and Payment

  • Pricing: All prices displayed on our website are in USD (United States Dollars), unless otherwise stated. Prices are subject to change without prior notice.
  • Payment: We accept various payment methods, including credit/debit cards and PayPal. Payment must be completed at the time of checkout to confirm the order.
  • Sales Tax: Sales tax will be applied to your order based on the applicable tax rates for your shipping location. The tax amount will be displayed during checkout.

3. Order Confirmation

  • Once you place an order with us, you will receive an order confirmation email with details of your purchase, including the items ordered, shipping address, and total cost.
  • Please review your order carefully. If you notice any discrepancies, please contact us immediately at info@nivoguardcar.net to make corrections.
  • An order confirmation email does not guarantee product availability. We will notify you if there are any issues with your order, including delays or cancellations.

4. Shipping and Delivery

  • Processing Time: All orders are processed within 1–3 business days. Orders placed during weekends or holidays will be processed the following business day.
  • Shipping Methods: We offer various shipping options, including standard and expedited shipping. The available shipping methods will be displayed at checkout.
  • Shipping Fees: Shipping costs are calculated based on your delivery address and selected shipping method. Shipping fees will be shown during checkout.
  • International Shipping: We currently ship to [list of countries or regions]. For international orders, please note that customs duties or import taxes may apply, and these will be the responsibility of the customer.

5. Returns and Refunds

  • Returns: If you are not satisfied with your purchase, you may return the item within 30 days of receiving it. The item must be in new and unused condition and in its original packaging.
  • Refunds: Upon receiving and inspecting the returned item, we will process a refund to the original payment method. Refunds will be processed within 7–10 business days. For more details, please refer to our Refund and Returns Policy.
  • Exchanges: We currently do not offer direct exchanges. However, you can return the item and place a new order for the desired product.

6. Cancellations

  • If you wish to cancel an order, please contact us as soon as possible. Orders can only be canceled before they have been shipped. Once the order has been shipped, it will be subject to our return policy.
  • If an order is canceled after it has been processed, you may be subject to return shipping costs, and a refund will be issued according to the return policy.

7. Customer Responsibilities

  • Accurate Information: It is your responsibility to provide accurate shipping and billing information at the time of checkout. We are not liable for any delays or issues caused by incorrect or incomplete information.
  • Delivery Issues: If your order is delayed or lost during shipping, please contact the carrier directly or notify us, and we will work with you to resolve the issue.

8. Promotions and Discounts

  • From time to time, we may offer promotions or discount codes. These offers are subject to specific terms and conditions, and they may have expiration dates or limited availability.
  • Promo Codes: If you have a promo code, please enter it at checkout to apply the discount. Promo codes cannot be combined with other offers unless explicitly stated.

9. Changes to Sales Policy

NivoGuard Car reserves the right to modify or update this Sales Policy at any time. Any changes will be posted on this page with the updated Effective Date. We encourage you to review this page periodically for updates.

10. Contact Us

If you have any questions about our Sales Policy or your order, please contact us:

  • Email: info@nivoguardcar.net
  • Phone: +1 323-712-9251
  • Address: 4497 Southside Lane, Irvine, California, United States